Blog by Mark Prifogle, GrandView Pharmacy CEO
March 11, 2020
GrandView Pharmacy Team Members, Residents and Community Leaders,
We continue to follow the rapid developments surrounding the COVID-19 virus and want to update you on current and upcoming efforts to protect the health of our caregivers, residents and pharmacy team members.
While we have no confirmed cases of the virus, in any of our communities or pharmacy locations, out of an abundance of caution, we have already implemented the following procedural changes related to the delivery of medications. These changes are designed to reduce the likelihood of exposure, of any infection, to our delivery drivers, residents, caregivers and pharmacy staff.
The following changes went into effect with the routine delivery Saturday, 7 March 2020:
- Daily deliveries will be made in disposable plastic bags, in lieu of reusable plastic totes, to reduce the likelihood of exposure, of any infection, to our delivery drivers, residents, caregivers and pharmacy staff.
- Emergency drug kits will have individual drawers, or individual products, replaced when accessed, instead of the entire kit. This change affects the standard and infusion kits only. The controlled drug emergency supplies will continue to be exchanged in their entirety. The drawers/kits will be received in a disposable plastic bag and the exchanged drawers/kits will be placed in a disposable plastic bag and sealed. Upon return to the pharmacy, each sealed bag will be treated as biohazardous and follow our disinfection process prior to being restocked.
- Returned medications for credit, or destruction, will be will be placed in a disposable plastic bag and sealed. If a community has confirmed cases of Coronavirus, returned product will not be accepted by the delivery driver.
- Any equipment needed to complete a delivery, such as a dolly or handcart, will be disinfected before, and after, each community delivery.
- Personal protection equipment has been provided to delivery drivers to follow any community restrictions as needed.
- Any GV team member who report, or exhibit, any sign or symptom of any illness, will be directed not to enter any pharmacy location or community.
Given many of our communities have placed restrictions on visitation, and how they want to receive individuals or deliveries, we will implement the following change this evening, 11 March 2020, with the routine delivery:
- Delivery driver will contact each community approximately 10 minutes prior to arrival to determine how they want to receive the delivery. The delivery driver will then act on those directions. If a community cannot be reached by phone prior to the delivery, the driver will proceed as previously instructed.
Please continue to communicate any ongoing updates to myself, or your Account Manager, as soon as they are available.
The health of our team members, caregivers, residents, and their families, is our top priority. The changes we have made will cause our dispensing, and delivery, processes to take longer than usual. We appreciate your partnership during this time and will return to our normal processes as soon as possible.
About the Author
Click here to learn more about Mark and the rest of the GrandView team.